Privacy Policy

Last Updated: 27th August 2025

Birdcage Group Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our websites, services, and online platforms.

By using our websites or services, you consent to the practices described in this policy.

1. Who We Are

Birdcage Group Pty Ltd
Registered in Queensland, Australia
Contact details:

  • Email: hello@birdcagegroup.com

  • Phone: +61 7 4806 3091

  • WhatsApp: +61 480 592 233

  • Postal Address: PO Box 41 Rural View QLD 4740

2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, business name, location, website.

  • Financial Information: Payment details collected during course enrolment, client assessment calls, and when delivering services.

  • Technical Data: Cookies, IP address, browser type, device information.

  • Engagement Data: Information submitted through newsletter sign-ups, contact forms, chat support, appointment schedulers, and course enrolments.

  • Account Data: Information you provide when creating an account on our website.

3. How We Collect Information

We collect information directly from you when you:

  • Sign up for newsletters

  • Contact us via forms or chat support

  • Enrol in courses or schedule appointments

  • Create an account

  • Participate in client assessment calls

We also use cookies, analytics, and tracking technologies (Google Analytics, Meta Pixel, Pinterest Pixel, LinkedIn Pixel) to understand user behaviour and improve our services.

4. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Deliver and improve our services

  • Manage client accounts and course enrolments

  • Process payments securely

  • Send marketing emails and communications (via Klaviyo)

  • Personalise advertising and retargeting campaigns (Meta, Google, LinkedIn, Pinterest)

  • Comply with legal obligations

5. Data Sharing & International Transfers

We do not sell or rent personal data.

We may share your information with trusted third-party service providers who assist in operating our website, processing payments (Stripe, PayPal, Pinch Payments), or delivering services. These providers may be located internationally (including the US).

We ensure that any international transfers comply with the Australian Privacy Principles, GDPR, and other applicable laws.

6. Data Storage & Security

Your personal data is stored in secure cloud services, spreadsheets, and CRM systems with restricted access and encryption.

We retain your personal data only for as long as necessary to:

  • Provide services and fulfil the purposes described in this policy

  • Comply with legal, tax, and regulatory obligations

  • Resolve disputes and enforce agreements

Typically, personal data is kept for 7 years in line with Australian business record-keeping obligations, unless a shorter or longer period is required.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access & Correction: Request access to, or correction of, your personal data.

  • Erasure: Request deletion of your data (subject to legal obligations).

  • Restriction: Request we limit how your data is used.

  • Portability: Request a copy of your data in a portable format.

  • Opt-out of Marketing: Unsubscribe from marketing emails at any time via the “unsubscribe” link or by contacting us.

EU residents also have rights under GDPR; California residents have rights under the CCPA.

8. Cookies & Tracking

We use cookies and tracking pixels for analytics, advertising, and website functionality. You can control or disable cookies through your browser settings, though some site features may not function correctly.

9. Marketing & Communications

We may send you promotional emails, updates, and retargeting ads.

You can opt-out at any time by:

  • Clicking “unsubscribe” in any marketing email

  • Adjusting your ad preferences via Google or Meta

  • Contacting us directly at hello@birdcagegroup.com

10. Third-Party Content & Links

Our website may contain links or embedded content from third-party platforms (e.g. YouTube, Instagram). These platforms have their own privacy policies, and we are not responsible for their practices.

11. Children

Our services are not directed at children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us to have it removed.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

For any privacy-related questions, requests, or complaints, please contact us at:

Birdcage Group Pty Ltd
PO Box 41 Rural View QLD 4740
Email: hello@birdcagegroup.com
Phone: +61 7 4806 3091